A – If ordered before 2pm (excluding Sunday) we aim to ship the same day for next day deliveryQ -My Order Hasn’t turned up
A – With the current national crisis due to Covid – some parcels may be delayed, this is not always the case but it can happen, for Special next delivery we ask to wait 5 business from shipping before we can declare the parcel lost, for standard next day delivery we ask for 10 business days from shipping (Royal Mail Guidelines) Please note delayed parcels are quite rare, but in the case it happens we always resend or refund the product.
Q - What is your highest Strength product?
A – All products have their individual Strengths within the description
Q - Why hasn’t my Order using rewards points shipped?
A – Orders placed using reward points will be shipped with the next paying order. #
Q- How Do I Redeem reward Points
A – Actually not sure how they do this could you answer this Liam
Q - Is the Packaging Discreet
A – Our packaging is discreet and smell proof to ensure safe delivery
Q – My order was not Right
A – If your believe your received the incorrect order please email our customer service direct on Enquiries@tonicvault.co.uk
Q – Can I return a product?
A - All unopened products can be returned
Q – I m not happy with the quality of the product
A – If you are not happy with your product, please email our customer service team on Enquiries@tonicvault.co.uk detailing the the issue with the product and photographs if required.
Q – Can I contact Tonic Vault By phone?
A – We are an online retailer only and do not offer the option to contact by phone, any enquiries should be directed to Enquiries@tonicvault.co.uk
Q - Only half my order has arrived?
A - Sometimes our products come in 2 seperate deliveries