Frequently Asked Questions (FAQ)

Q – How long does Delivery take?

A – If ordered before 2pm (excluding Sunday) we aim to ship the same day for next day delivery

Q -My Order Hasn’t turned up

A – With the current national crisis due to Covid – some parcels may be delayed, this is not always the case but it can happen, for Special next delivery we ask to wait 5 business from shipping before we can declare the parcel lost, for standard next day delivery we ask for 10 business days from shipping (Royal Mail Guidelines) Please note delayed parcels are quite rare, but in the case it happens we always resend or refund the product.

Q - What is your highest Strength product?

A – All products have their individual Strengths within the description

Q - Why hasn’t my Order using rewards points shipped?

A – Orders placed using reward points will be shipped with the next paying order. #

Q- How Do I Redeem reward Points

A –To turn points into a reward, you will need to log into the rewards panel on our site (either by logging into your customer account). Once logged in, you will need to open the rewards panel.

Then, click on Ways to redeem.

Q - Is the Packaging Discreet

A – Our packaging is discreet and smell proof to ensure safe delivery

Q – My order was not Right

A – If your believe your received the incorrect order please email our customer service direct on

Q – Can I return a product?

A - All unopened products can be returned

Q – I m not happy with the quality of the product

A – If you are not happy with your product, please email our customer service team on detailing the the issue with the product and photographs if required.

Q – Can I contact Tonic Vault By phone?

A – We are an online retailer only and do not offer the option to contact by phone, any enquiries should be directed to

Q - Only half my order has arrived?

A - Sometimes our products come in 2 seperate deliveries

Q - What is hemp Flower?

A - Hemp flower is the part of the hemp plant that contains the highest concentration of cannabidiol (CBD), a chemical compound that has been found to have many potential health benefits. Hemp plants are a type of cannabis plant, but they are different from marijuana plants in that they contain only trace amounts of THC, the psychoactive compound that produces the "high" associated with marijuana use. Hemp flowers are often dried and used to make CBD products such as oils, tinctures, and edibles.