shipping and delivery

Shipping and Returns Policy
At Tonic Vault, customer satisfaction is our number one priority. We strive to provide you with exceptional service and ensure a smooth shopping experience. Please read our Shipping and Returns Policy below to understand how we handle shipping and returns.

Shipping:
Order Processing and Dispatch:
We process and dispatch orders every work day, Monday to Friday.
All orders placed before 1 pm will be processed and dispatched on the same day.
Orders placed after 1 pm will be processed and dispatched on the following work day.

Shipping Methods:
We offer reliable shipping methods to ensure timely delivery of your products.
The available shipping options will be displayed during the checkout process.
Please note that shipping times may vary based on your location and chosen shipping method.
Returns:

Customer Satisfaction Guarantee:
If for any reason you are unhappy with any of our products, we are here to assist you.
Your satisfaction is our priority, and we want to make things right.

Return Process:
To initiate a return, simply reach out to us via email at enquiries@tonicvault.co.uk.
Our customer support team will guide you through the return process.
We will provide you with a full refund and simple instructions on how to return the product free of charge.

Conditions for Returns:
We accept returns for any reason, whether it's a product quality issue or simply a change of preference.
Returns must be initiated within 30 days from the date of purchase.

Refund Process:
The refund will be processed using the original payment method used during the purchase.
Please allow a reasonable amount of time for the refund to reflect in your account.

Additional Notes:
If you have any questions or concerns regarding our Shipping and Returns Policy, please don't hesitate to reach out to us. We are always here to help and ensure your satisfaction with our products and services.