Terms and conditions

Terms and Conditions

Welcome to Tonic Vault! Before you proceed with using our online store, we kindly ask you to review our terms and conditions policy. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions:

  1. Customer Satisfaction: At Tonic Vault, we prioritize customer satisfaction above all else. We are committed to providing you with exceptional products and services. If, for any reason, you are not completely satisfied with your purchase, please reach out to our customer support team, and we will do our best to resolve the issue promptly and to your satisfaction.

  2. Product Information: We strive to provide accurate and up-to-date information about our products on our website. However, we cannot guarantee the complete absence of errors or omissions. It is your responsibility to review the product details, including ingredients, usage instructions, and potential allergens, before making a purchase. If you have any questions or concerns, please contact us for clarification.

  3. Pricing and Payments: All prices displayed on our website are in the local currency and inclusive of applicable taxes, unless stated otherwise. We reserve the right to modify prices at any time without prior notice. Payment for orders placed through our online store can be made via the available payment methods indicated during the checkout process. By providing your payment information, you warrant that you are authorized to use the chosen payment method.

  4. Shipping and Delivery: We strive to process and ship your order in a timely manner. However, please note that delivery times may vary depending on your location and external factors beyond our control. We are not liable for any delays or damages that occur during shipping. For more information about our shipping and delivery policies, please refer to our Shipping Policy page.

  5. Returns and Refunds: If you are not satisfied with your purchase, we offer a refund within a specified period from the date of purchase. To be eligible for a refund, the returned product must be unused, in its original packaging, and in the same condition as when it was received. For more information about our return and refund process, please refer to our Returns and Refunds Policy page.

  6. Intellectual Property: All content on our website, including text, graphics, logos, images, product descriptions, and other materials, is the property of Tonic Vault or its licensors and is protected by applicable intellectual property laws. You are prohibited from using, reproducing, distributing, or modifying any content without our prior written consent.

  7. Privacy and Data Protection: We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

  8. Indemnification: You agree to indemnify and hold Tonic Vault and its affiliates, directors, employees, and agents harmless from any claims, losses, liabilities, damages, costs, or expenses arising out of or related to your use of our website or any violation of these terms and conditions.

  9. Modifications to Terms and Conditions: We reserve the right to modify or update these terms and conditions at any time without prior notice. The revised terms will be effective upon posting on our website. It is your responsibility to review the current terms and conditions periodically.

  10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Tonic Vault operates, without regard to its conflict of law provisions.

If you have any questions or concerns about our terms and conditions policy, please contact us for further assistance. Your satisfaction is our priority, and we are dedicated to ensuring a positive experience for every customer.

Questions about the Terms of Service should be sent to us at info@tonicvault.co.uk.