FAQs
How long does Delivery take?
If ordered before 2pm (excluding Sunday) we aim to ship the same day for next day delivery
My Order Hasn’t turned up
With the current national crisis due to Covid – some parcels may be delayed, this is not always the case but it can happen, for Special next delivery we ask to wait 5 business from shipping before we can declare the parcel lost, for standard next day delivery we ask for 10 business days from shipping (Royal Mail Guidelines) Please note delayed parcels are quite rare, but in the case it happens we always resend or refund the product.
What is your highest Strength product?
All products have their individual Strengths within the description
Why hasn’t my Order using rewards points shipped?
Orders placed using reward points will be shipped with the next paying order. #
How Do I Redeem reward Points
To turn points into a reward, you will need to log into the rewards panel on our site (either by logging into your customer account). Once logged in, you will need to open the rewards panel.
Then, click on Ways to redeem.
Is the Packaging Discreet
Our packaging is discreet and smell proof to ensure safe delivery